All YOUR PREMADE BUSINESS NEEDS | HOME OF THE $99 PRE-MADE WEBSITE! | Chat With A Rep Below!

OUR POLICIES

 REFUND POLICY:

We do not offer any refunds on any service or digital products including pre-made websites, custom websites, eCommerce tools or coaching packages. Please be sure you are committed to these products and services BEFORE completing your purchase.

 

We may offer a refund on any physical products purchased given the products are returned to our Houston warehouse and the following are true:

  • All products are in original condition.

  • Products are unwashed and unworn.

  • In the original packaging.

  • Tags must be attached to apparel and returned in protective plastic bag.

PLEASE NOTE: Return shipping must be covered by the customer UNLESS the customer received a damaged or incorrect item.

 

CUSTOM WEB DESIGN/HOMEPAGE REVAMP POLICIES:

  • WE HAVE A STRICT NO REFUND POLICY FOR ALL CUSTOM WEB DESIGN PACKAGES. Please be sure you have read all information on the product page AND all policies listed here BEFORE purchase. Our contact information is listed below if you have any questions about our policies.
  • All custom web design packages allow you access to your web designer for 30 days only after your initial web design consultation is completed.
  • There is a resume fee on all custom web design packages that are not completed within 30 days after your initial design consultation. You can view and purchase the resume fee here by clicking here. Paying this resume fee will give you access to our web design team for an additional 30 days only. If this time expires, you will need to pay the Resume Fee again.
  • Your domain name must be purchased separately. This is not included in our design fees as we are not a domain provider. Your domain name can be purchased through most web hosts or through a third-party domain provider.
  • Your web hosting fees must be paid separately to your selected web host directly. Web hosting fees are NOT included in our design fees. These fees will differ depending on your selected web host.
  • All design consultations must be scheduled 24 hours in advance. Should you need to cancel/reschedule your consultation, please provide a 2-hour notice. You will only be allowed to reschedule your consultation once if you do not provide adequate notice or if you are not prepared at the scheduled start time of your consultation.
  • We have 10-minute grace period of scheduled design consultations. If you are more than 10 minutes late, you will need to reschedule your call. We will reach out via email to provide rescheduling instructions.
  • Your initial design consultation must be scheduled within 30 days from purchase. If your initial consultation is not scheduled within 30 days of purchase, your account will be frozen and the resume fee will need to paid in order to re-open your account.
  • WE DO NOT OFFER MONTHLY MAINTENANCE/WEBMASTER SERVICES AT THIS TIME ON PRE-MADE OR CUSTOM WEBSITE PACKAGES.

 

PRE-MADE WEBSITE POLICIES:

  • WE HAVE A STRICT NO REFUND POLICY FOR ALL PRE-MADE WEBSITE PACKAGES. Please be sure you have read all information on the product page AND all policies listed here BEFORE purchase. Our contact information is listed below if you have any questions about our policies.
  • When purchasing a pre-made website, please note you are purchasing a pre-designed template. While we do offer customization on some of the elements of the template if you purchase an Upgraded pre-made website template, we do NOT change the overall layout or offer a custom design on pre-made websites. If you would like to completely customize the appearance of your site, we would recommend a Custom Web Design package or Homepage Revamp.
  • There is a resume fee on all pre-made website packages that are not completed within 30 days due to missing information no response from the customer. If you need an extension, please send customer service an email. All extensions are granted on a case-by-case basis.
  • Pre-made website packages do NOT include any design or branding consultations. If you need additional assistance, you can purchase a consultation here.
  • WE DO NOT OFFER MONTHLY MAINTENANCE/WEBMASTER SERVICES AT THIS TIME ON PRE-MADE OR CUSTOM WEBSITE PACKAGES.
  • You can find more information about our pre-made websites along with FAQs by clicking here.

 

SOCIAL MEDIA MANAGEMENT POLICIES:

  • WE HAVE A STRICT NO REFUND POLICY FOR ALL SOCIAL MEDIA MANAGEMENT PACKAGES. Please be sure you have read all information on the product page AND all policies listed here BEFORE purchase. Our contact information is listed below if you have any questions about our policies.
  • All packages cover a 30-day span only. All services and hours offered with package MUST be used within the 30 days from your initial consultation.
  • Your initial consultation must be scheduled within 30 days from purchase. If your initial consultation is not scheduled within 30 days of purchase, your account will be frozen and the resume fee will need to paid in order to re-open your account.
  • All consultations must be scheduled 24 hours in advance. Should you need to cancel/reschedule your consultation, please provide a 2-hour notice. You will only be allowed to reschedule your consultation once if you do not provide adequate notice or if you are not prepared at the scheduled start time of your consultation.
  • We have 10-minute grace period for all scheduled consultations. If you are more than 10 minutes late, you will need to reschedule your call. We will reach out via email to provide rescheduling instructions.
  • You can find more information about our various social media packages by clicking here.

 

COACHING POLICIES:

  • WE HAVE A STRICT NO REFUND POLICY FOR ALL CONSULTATIONS AND COACHING PACKAGES. Please be sure you have read all information on the product page AND all policies listed here BEFORE purchase. Our contact information is listed below if you have any questions about our policies.
  • FOR COACHING BUNDLES: Your initial consultation must be scheduled within 30 days from purchase and packages cannot be paused after your initial consultation. If your initial consultation is not scheduled within 30 days of purchase, your account will be frozen and the resume fee will need to paid in order to re-open your account. The resume fee will also be applied should you need to pause your coaching bundle for any reason.
  • All consultations must be scheduled 24 hours in advance. Should you need to cancel/reschedule your consultation, please provide a 2-hour notice. You will only be allowed to reschedule your consultation once if you do not provide adequate notice or if you are not prepared at the scheduled start time of your consultation.
  • We have 10-minute grace period for all scheduled consultations. If you are more than 10 minutes late, you will need to reschedule your call. We will reach out via email to provide rescheduling instructions.
  • All retainer project based clients have 30-45 days to complete projects depending on the package purchased 

 

STORE CONTACT INFORMATION

You can contact our customer service department for any questions regarding our products, services, and policies. Our customer service team can be reached during our normal business hours by email at info@dimedivabranding.com or by phone at 832-536-4390. After sending an email, please allow one business day for a reply.

GENERAL FAQs

Q: MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

A: It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately we only ship to the billing address that you're bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

  

Q: WHY WAS I CHARGED TWICE?

A: If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

Q: HOW DO I USE A STORE CREDIT AND A COUPON CODE?

A: Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

 

Q: I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

A: Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified by email.

 

Q: CAN I GET A REFUND?

A: Please see the refund policy at the top of this page.